Frequently Asked Questions
Depending on location between £15-£30
Avoid leaving your hat in the sun for too long — heat can distort the shape (felt only).
Always rest your hat upside down on the crown, not on the brim.
It can handle light rain, but avoid heavy downpours.
If it gets wet, let it air-dry indoors, away from heat or sunlight.
If the sweatband becomes damp, flip it out to air-dry naturally.
For dust, use a soft brush; for tiny marks, very fine sandpaper (320–600 grit) works best.
All of our hats are 100% rabbit felt therefore naturally water resistant but not fully waterproof. Wearing it in the rain is okay but we do not recommend getting the hats soaked.
However, if it happens take your hat inside and let it air dry on a flat surface, avoiding sun or heat.
Please see our section “Hat Size” to learn how to measure your head correctly
All our hats are made to order, therefore we are unable to offer exchanges / returns. However your hat can be re-fitted for you, if needed.
We will start with your hat at the time of your order and it will take us between 3-6 weeks to deliver it to you. Please get in touch if you need your order for a certain date.
Yes we do. Kindly be advised that any fees incurred during or after shipping (such as duties, customs, etc.) are the responsibility of the customer.







